Headlights: At this time, typical turnaround times for for ship-in and pre-built headlights can range between 3-6 weeks depending on the complexity of the build and availability of components.
New OEM headlights require an additional 4-6 weeks lead time as they are a special order based on the vehicle VIN due to different versions e.g LHD, RHD, North America, European, etc.
Taillights: Please allow 2-3 business days for order processing followed by shipping.
All sales are final across all of our headlight and taillight products and we do NOT accept returns. We can only exchange taillights for the same model taillights if there is a defect which needs to be verified and evaluated via photo and video proof.
Due to the customized nature of headlight orders, custom headlight build cancellations are subject to a 25% non refundable fee unless it is a special case (e.g. transfer of ownership of the vehicle) which require documentation and we determine if the fee is applicable or not on a case by case basis. The 25% cancellation fee is required due to special order/unique/non-refundable parts as well as labor and services rendered.
We recommend professional removal and installation of the headlights and we are not liable for any damage incurred from self installation. In some instances, coding may be required for the headlights for all features to function 100% correctly. Coding and associated fees are the responsibility of the buyer.
Each headlight retrofit we offer features a 1 year warranty which covers against any defects related to service performed by BayOptiks. This warranty only covers the original purchaser of the retrofit and cannot transfer to future owners. After 30 days of receiving the retrofitted BayOptiks headlights, the customer is required to pay for shipping costs related to warranty repair work; we take care of the warranty related service as well as the return shipping costs for U.S. customers. International customers are required to pay for shipping costs to us and return shipping. Any labor costs associated with headlight removal/reinstallation are the sole responsibility of the original purchaser. BayOptiks does not reimburse for any labor costs associated with headlight removal/reinstallation.
For taillight products, the 1 year warranty only covers the original purchaser and cannot transfer to future owners. After 30 days of receiving BayOptiks taillights, the customer is required to pay for shipping costs related to warranty exchanges, we take care of the warranty replacement in compliance with the manufacturer requirements as well as the return shipping costs.